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Call Center Representative

For more than 43 years, OOIDA has been fighting for the rights of all professional truckers. ?We are proud of our history of effective representation, and as we grow, we will continue to fight for our members' best interests in new and more powerful ways.


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Owner Operator Independent Driver?s Association (OOIDA) has an exciting opportunity for a Call Center Representative in our Billing Department.


The Call Center Representative performs a variety of clerical duties in accordance with standard procedures.? This is a high volume call center handling up to 120 calls a day per representative, ensuring all billing and payments are handled with excellent professionalism and customer service.


Responsibilities include:




  • Takes a high volume of incoming and outgoing phone calls.


  • Works with members, vendors, and other departments by verbal communication, phone, e-mail, web, fax and/or mailings


  • Collects payments using various methods while maintaining customer confidence and protects operations by keeping information confidential


  • Understands the billing process and how that relates to the payment application, and is able to effectively communicate that information to internal and external customers


  • Issues Certificates of Insurance to members and non-members via phone, fax, and e-mail


  • Verifies entered customer and billing data by reviewing, correcting, deleting, or reentering data


  • Assumes responsibility for effectively researching, tracking and resolving payment problems and discrepancies


  • Works to back-up other billing jobs and secondary duties where cross training is complete


  • Provides leadership to others through example and sharing of knowledge/skill


  • Participate in proactive team efforts to achieve departmental and Association goals


  • Maintains customer confidence and protects operations by keeping information confidential


  • Keeps accurate records of time worked and submits timesheets at appropriate times


  • Adheres to all Company safety rules, operating and maintenance instructions, and procedure manuals


  • Works scheduled shifts with predictable and reliable attendance, adhering to department schedule


  • Works weekends and evenings, including more than 8 hours a day when the needs of the business demand


  • Performs various special projects and other duties as assigned



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Required Qualifications:





  • High School Diploma or GED


  • One year office experience with a high call volume


  • Microsoft Office Suite experience



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Preferred Qualifications:





  • Knowledge of AS400 and Content Manager


  • Knowledge of the trucking industry



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OOIDA offers an outstanding benefit package including:


Medical/Dental insurance and Vision insurance, Flexible Spending Accounts, Life Insurance, Short-term and Long-term disability, 401(k) plan w/ company match up to 5%, Paid vacation, holiday and personal time, Tuition Reimbursement, EAP (Employee Assistance Program), On-Site Fitness Center, Daycare Center


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To be considered for this position, an application must be completed. Please visit our web site @ www.ooida.com to fill out an on-line application.


OOIDA is an Equal Opportunity Employer. OOIDA is committed to providing equal opportunity in all employment activities without regard to race, color, religion, sex, age, national origin, disability, pregnancy, marital status, or veteran status.?


EOE


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Minorities/Females/Disabled/Veterans


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