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Product Solution Engineer

Date: 10-Oct-2018
Location:Grain Valley, MO, US
Company: Alstom
The future of transportation is already here.
Alstom, with recorded sales of 7.3 billion in the 2016/17 fiscal year, is the world leader in integrated transport systems and continues to push the boundaries of innovation & digital solutions for transportation systems and e-mobility. We are today at the forefront of providing sustainable modes of transport, with the largest range of rail solutions in the market. Headquartered in France and present in over 60 countries, we employ 32,800 people worldwide.
For more information, please visit: http://www.alstom.com/
Role Summary/Purpose
Alstom has an opening for a Product Solution Engineer (PSE). A PSE is a key role in the Alstom signaling business and serves to connect customers to Alstom product and service solutions. PSEs are experts in train control equipment, crossing equipment, switch machines, and relays and apply their application knowledge to solve customer needs. PSEs also represent the voice of the customer back into the business to help influence product features and capabilities. PSEs serve customers in transit, short-line, class-one, and international railroads.
A PSE will work directly with Product Managers, Account Executives, Product Design Engineering, and Application Engineering to help shape product features, formulate customer plans, and execute strategies that meet customer needs. In addition, the PSE will work directly with customer engineering design teams to form technical relationships and help the customer adopt Alstom product and service solutions. Finally, the PSE will work directly with customer field and engineering teams to help resolve technical product issues.
A PSE will travel up to 30% of the time on average to fulfill their wide spectrum of responsibilities.
Essential Responsibilities
Establish product pilot sites for testing and customer product acceptance
Analyze product performance and test data from the field and the lab
Generate product performance and problem analysis reports
Communicate product capabilities and design recommendations to customers
Support all technical aspects of strategic business initiatives executed for customers
Develop and test product application programs
Generate and review technical documentation
Provide product and application training
Advise on product application options
Test and critique new product features
Troubleshoot customer field issues in the field and through lab simulations
Support manufacturing needs through analysis and ECO generation
Manage multiple initiatives balancing cost, schedule, and quality concerns
Qualifications/Requirements:
Bachelors degree in engineering or related technical field with a minimum of 2 years of railroad signal experience applying wayside signaling, crossing, and/or switch machine products to the railroad while resolving field issues; equivalent combination of education and experience may be considered.
Willingness and ability to travel about 30% of the time, including international travel.
Desired Characteristics:
Railroad Signal Engineering, Crossing, Switch Machine, and/or Wayside experience
Product Development and/or Communication Systems experience
IP/Networking experience
Customer interface experience with strong customer presence
Methodical troubleshooter and problem solver
Excellent communication skills (both written and verbal)
Demonstrated ability to work independently in a multi-site, team environment
Alstom is committed to create a diverse & international working environment, that reflects the future of our industry, our clients and end-users. As an employee, you will have a unique opportunity to continue to build your career and directly contribute to the expanding growth of the global transport industry
Nearest Major Market: Kansas City
Job Segment: Product Development, Research



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